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Finance For Dummies

Finance For Dummies offers personal finance information on investing, retirement investing, finance, insurance, credit cards, loans and more. Personal finance education is our goal.

Saturday, October 14, 2006

Dealing With Your Service Companies

We all dislike dealing with customer service employees for services we receive from a wide variety of companies ranging from credit cards to the gas company. It can be an ordeal to get through the red tape in order to get what you need.

Remember to:

Get the representative’s name each time you call in so you can refer to them when discuss your case.

Get a case number of your issue so the representative can quickly look it up in the database and familiarize themselves with the problem quickly.

Write down the date, time and what, if anything, was promised to be done about your problem.

These seem like tedious things to do each time you call a company regarding their service that they provide you, but you are much better equipped to get results by doing this and having precise details than not having this information.


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